To source, assess, interview and on-board associates within a 2.5-week timeframe from the initial resource request. The Bank had a skills shortage of compliance assurance analysts as well as gaps in their pre-vetting teams whose role was to conduct comprehensive checks across all the financial advisors within the Bank’s advice channels.
Momenta were instructed to provide a team of up to 20 compliance assurance analysts and pre-vetting resources as part of the Bank’s due diligence aimed at ensuring Bank customers received appropriate advice and that client files met licensee record keeping standards.
Momenta worked against the following challenges:
Continual monitoring and communication, to ensure stakeholders were fully involved in the project and kept informed about changes in the resourcing process. A cost-effective execution and delivery of a resource intensive project. It was a high volume, low cost flexible solution to meet the Bank’s requirements, without compromising quality and a resource pool that could be scaled up or down as required.
An Australasian casino group required an uplift in Risk and Compliance resourcing to address and manage an on-going and significant Regulatory compliance requirement.
A leading UK retail bank required urgent support in building training capability for a large-scale financial crime remediation project.
The client, a UK finance provider, needed complaints and collections agents to support their arrears team dealing with a backlog of complaints and increased call volumes.