The client provides business process services to the UK Life and Pensions industry, transforming, administering, and managing millions of policies for major clients.
We were engaged by the client to provide senior oversight and control across multiple regulatory remediation workstreams in the pensions and financial crime space, including Section 166 activity, Skilled Person reviews, and Defined Benefit remediation frameworks.
The focus was on stabilising delivery, strengthening governance, and providing credible senior leadership across a complex, regulator-facing change agenda.
We placed a senior Programme Director who took end-to-end accountability for programme governance, delivery oversight, management information and senior stakeholder engagement, including regulatory and audit stakeholders.
Specialist resourcing: Strategic partnership Big 4 - Professional services firm
Top-end consultancy deployment: Strategic compliance leadership
Customer remediation: Defined Benefit pensions for a leading advice and investment management firm