Momenta was required to initially supply 170 experienced contractor resources to support the bank’s response to high volumes of PPI Information & Data Subject Access Requests.
Across a period of 6 years, Momenta deployed resources across multiple role functions, including Administration, Case Handling, Quality Assurance and Team & Operational Management.
MI & Risk management expertise was also contracted to develop governance standards & procedures, and comprehensive reporting tool.
Momenta resources led on the successful implementation of new automation software, offering project management & process design expertise.
To maximise output & efficiency, Momenta deployed resources onto both day and night shift operations, as well as supporting a migration to remote working.
Momenta worked closely with the bank to build a strong working relationship, delivering high quality resource over a 6-year period.
Our people were key to ensuring the bank responded to over 150k DSAR & IR requests.
We reduced the handling time for IR requests by over 30%, whilst maintaining exemplary outcome assurance testing results.
A leading UK retail bank required urgent support in building training capability for a large-scale financial crime remediation project.
The client, a UK finance provider, needed complaints and collections agents to support their arrears team dealing with a backlog of complaints and increased call volumes.
An Australian Big 4 Bank experienced an increased need to engage with clients needing support due to challenging personal financial circumstances.