What they needed
To maintain the pace of change, this UK high street bank identified a need to supplement internal training capabilities in support of the design and delivery functions across its business.
They required an external training partner who was able to provide skilled specialist training professionals across a range of departments, varying from back-office operations through to sales & business development. The challenge for the chosen partner was finding the right resources at the right time, with the flexibility to scale up or down as required.
How we helped
- Initially deployed a small team to start work on the full end-to-end L&D journey across their Retail & Commercial banking departments
- Worked with our client to complete Training Need analysis, alongside the design and development of a suitable delivery plan
- Completed coaching and skills development courses to their teams, whilst also improving internal capabilities through Train the Trainer modules
- Progressed to supporting our client with demand planning and scheduling as well as project and programme management.
The outcome
Our client was able to transform their learning & development function whilst maintaining a flexible resourcing model
The programme delivered resulted in the client’s teams being better able to adapt successfully to a wider and more diverse range of customer types and processes
Following the success of the initial piece of work, we have supplied over 350 specialist contractors across a relationship spanning 20 years