To maintain the pace of change, this UK high street bank identified a need to supplement internal training capabilities in support of the design and delivery functions across its business.
They required an external training partner who was able to provide skilled specialist training professionals across a range of departments, varying from back-office operations through to sales & business development. The challenge for the chosen partner was finding the right resources at the right time, with the flexibility to scale up or down as required.
Our client was able to transform their learning & development function whilst maintaining a flexible resourcing model.
The programme delivered resulted in the client’s teams being better able to adapt successfully to a wider and more diverse range of customer types and processes.
Following the success of the initial piece of work, we have supplied over 350 specialist contractors across a relationship spanning 20 years.
A leading UK retail bank required urgent support in building training capability for a large-scale financial crime remediation project.
The client, a UK finance provider, needed complaints and collections agents to support their arrears team dealing with a backlog of complaints and increased call volumes.
An Australian Big 4 Bank experienced an increased need to engage with clients needing support due to challenging personal financial circumstances.