Motor Finance
Momenta specialises in helping motor finance firms navigate regulatory challenges and redress with confidence.
Expert Guidance and Regulatory Design: We help you design redress‑ready frameworks that align with FCA expectations and eventual redress scheme models.
Technology and Analytics: From pre‑screening complaint files to root cause analytics, we automate where possible to optimise resolution times, consistent decisions, and auditability.
Agile Workforce Deployment: Rapid scaling of trained associates to handle spikes in complaint volume while maintaining quality and empathy.
End‑to‑End Remediation Delivery: We have delivered 50+ remediation programmes, supporting firms from data gathering and process set‑up to closure and compliance reporting.
Tailored Solutions
Subject Matter Experts
Extensive Network
Accredited Quality
Value
Flexibility
Trusted
Momenta have worked with multiple companies across global industries, successfully building their contingent workforce of financial services professionals.
Motor Finance Provider – Complaints Resolution
Following the successfully delivery of three other programmes of work, our client sought support from Momenta to resolve a cohort of 450 consumer complaints.
Motor Finance Discretionary Commission Arrangement (DCA) Claims
Momenta was selected by the client as the exclusive supplier to provide operational support and oversight for a new project, handling enquiries and complaints from customers regarding Discretionary Commission Arrangements on Motor Finance agreements.
Motor Finance Borrowers In Financial Difficulty (BiFD)
Momenta was selected by a major Motor Finance firm as the preferred supplier to provide ring-fenced resource and oversight for a customer redress project.
