FCA guidance on multiple representation in motor finance complaints

The FCA and Solicitors Regulation Authority (SRA) have issued a joint message to claims management companies and law firms involved in motor finance commission claims.  The regulators are emphasising the issue of multiple representation. This is when a complainant may have multiple representatives instructed on the same claim, with instances of up to four different representatives appearing for a single claim noted.   To address this with motor finance lenders, the FCA has also […]

Always Finance News: 2026 the year the FCA demands proof, not promises

Recently featured in Always Finance News TCC Group (TCC, Momenta and Recordsure), 2026 will see the Financial Conduct Authority place greater emphasis on evidence over intent, shifting to more targeted, data-led supervision while maintaining a pro-growth stance. Firms that can clearly demonstrate strong governance, fair customer outcomes and effective risk controls may benefit from lighter reporting, but scrutiny […]

Contact Centre Briefing: Pure protection in focus

TCC recently featured in Contact Centre Briefing, where TCC Group (TCC, Momenta and Recordsure) CEO Joe Norburn discussed the implications of the FCA Market Study into pure protection. Launched in 2024, the review signals increasing regulatory focus on fair value, transparency of commission structures and how customers access protection products, with early findings highlighting both improved claims outcomes and ongoing issues such […]

Insurance edge: pure protection in focus

TCC Group (TCC, Momenta and Recordsure)  featured in Insurance Edge: Pure Protection in Focus – FCA Market Study Raises Regulatory Expectations for 2026 The FCA’s Pure Protection Market Study signals tougher expectations on fair value, commission transparency and customer outcomes. While improvements have been made in claims and coverage, the regulator remains concerned about protection gaps, commission-driven incentives, […]

AB Accounting: AML heat to rise

Accountancy firms should prepare for tougher anti money laundering and counter terrorism financing (AML/CTF) supervision as the FCA is set to take supervision from 23 professional body supervisors, bringing stricter enforcement, greater scrutiny and heavier compliance demands. The regulator’s data-led, risk-based approach will increase the depth and frequency of checks, with a strong focus on […]

What the FCA’s new motor finance redress scheme means for you

The FCA’s long-awaited consultation on the motor finance redress scheme, published on the 7th October, marks one of the most significant regulatory developments for the sector in recent years. After months of anticipation, firms now have greater clarity on the scope, methodology and expectations that will shape the industry’s response.  To explore the practical implications, […]

14m unfair motor loans due compensation under FCA-proposed scheme

The FCA releases its update on the motor finance redress scheme, marking one of the most significant shifts in the motor finance landscape in years.  The FCA wants to set up an industry-wide compensation redress scheme to reimburse motor finance customers who were treated unfairly from 6 April 2007 to 1 November 2024. The scheme […]

Elevate your career in Financial Crime: Momenta partners with Griffith University

The demand for skilled professionals in the Financial Crime sector is growing rapidly. With the upcoming AML Tranche 2 legislation set to reshape industries across Australia, the need for advanced knowledge and practical expertise has never been greater.  To help meet this demand, Momenta is proud to announce a new partnership with Griffith University’s Academy […]