FCA Regulatory Priorities for Wholesale Markets: why boards should act now
The FCA’s Regulatory Priorities for Wholesale Markets report marks a clear shift in how expectations are framed – and how firms will be supervised going forward. Replacing more than 40 portfolio letters, the new annual sector reports are intended to be read by boards and senior management, not delegated down the organisation. They come with an explicit call to act, not just to acknowledge […]
FCA Regulatory Priorities report for retail banking: Key takeaways
The FCA has outlined its Regulatory Priorities report for retail banking, for the upcoming year, focusing on areas where supervisory and policy scrutiny will intensify. The report targets retail banks and building societies, emphasising the importance of governance, operational resilience, and consumer outcomes amidst ongoing digital transformation and evolving business models. Cash access and customer inclusion amid digital transformation […]
Building a strong year three Consumer Duty Board report: five practical priorities
As firms prepare for their third annual Consumer Duty Board report, expectations are shifting from evidencing governance activity to demonstrating tangible improvements in customer outcomes. This creates a practical challenge. A Board-ready narrative is not simply a reporting exercise, it relies on disciplined monitoring, testing, remediation and documentation across the first and second lines. For many firms, the pressure is as much about […]
FCA Insurance Regulatory Priorities report: key impacts for insurers and intermediaries
In February, the FCA published its first Regulatory Priorities report for the insurance sector, marking a significant shift in how supervisory expectations are communicated. The report replaces over 40 portfolio letters and is intended to become the FCA’s central annual reference point for boards and senior executives across retail and wholesale insurers, intermediaries, price comparison websites, […]
AI in financial services: capability, control and oversight
From AI adoption to accountability AI adoption across financial services is no longer a future‑facing ambition. For many firms, it is already embedded in customer interactions, onboarding, monitoring, fraud detection and decision support. What began as tightly scoped experimentation has moved quickly into operational reality, often at speed and scale. What is changing is not the pace […]
FCA 2026/27 Work Programme: data, outcomes and financial crime focus
The FCA has published its Annual Work Programme for 2026/27, outlining how it plans to deliver against its 2025–2030 strategy. This is the second edition of the FCA’s Annual Work Programme. While many themes may feel familiar, the programme sends a clear signal of where the supervisory focus will be over the coming year, making it imperative for firms to review the programme, address gaps […]
AM–Online offers industry experts’ reaction to the FCA motor finance redress scheme
AM–Online has featured commentary from Joe Norburn, CEO of TCC Group (TCC, Momenta and Recordsure), in its article “NFDA, FLA and experts react to FCA redress scheme”. The FCA has confirmed its final motor finance redress scheme will run as two parallel exercises, covering agreements from 2007–2014 and 2014–2024, prompting lenders and dealers to review the detailed rules […]
FCA’s final motor finance redress scheme: What lenders need to do now
FCA’s final motor finance redress scheme: What has changed and what lenders need to do now The FCA announced the redress scheme and compensation details On 30 March 2026, the FCA published its final motor finance consumer redress scheme – the largest structured redress exercise the UK retail lending market has faced since PPI. The clock is running, and several obligations have already started. PS26/3: Motor finance consumer redress scheme What the […]
FCA aligns efforts to ensure customers are making informed and sustainable decisions
TCC Group’s (TCC, Momenta and Recordsure) CEO Joe Norburn recently featured in IT Supply Chain to discuss how the Financial Conduct Authority (FCA) is aligning its efforts to help consumers make more informed and sustainable financial decisions. The article highlights the regulator’s focus on improving the quality and clarity of information available to customers, particularly […]
U.K. financial regulator cuts cases to focus on investigations that achieve results
TCC Group’s (TCC, Momenta and Recordsure) CEO Joe Norburn recently featured in Compliance Week to discuss the Financial Conduct Authority’s (FCA) evolving enforcement strategy and what it means for firms. The article highlights how the FCA is reducing the number of investigations it pursues, closing around 100 cases in recent years that were unlikely to […]