Money Marketing: Joe Norburn Consumer Duty and the next phase of advice regulation

Recently featured in Money Marketing, Joe Norburn TCC Group’s CEO (TCC, Momenta and Recordsure), outlines how the next phase of Consumer Duty marks a shift from implementation to evidence. The Financial Conduct Authority (FCA) is signalling a move away from additional prescriptive rules, instead expecting firms to demonstrate —through data, monitoring and measurable improvements — how they are […]

Navigating financial crime compliance in a changing regulatory landscape

2026 marks a pivotal year for financial crime compliance in the UK. Following the HM Treasury’s consultation, the government has confirmed that the FCA will become the single anti-money laundering and counter-terrorist financing (AML/CTF) supervisor for professional services – taking on oversight of law firms, accountancy firms and trust company service providers. This replaces the current fragmented system where a mix of professional body supervisors and multiple public authorities share responsibility for AML/CTF supervision. While full […]

FCA guidance on multiple representation in motor finance complaints

The FCA and Solicitors Regulation Authority (SRA) have issued a joint message to claims management companies and law firms involved in motor finance commission claims.  The regulators are emphasising the issue of multiple representation. This is when a complainant may have multiple representatives instructed on the same claim, with instances of up to four different representatives appearing for a single claim noted.   To address this with motor finance lenders, the FCA has also […]

Always Finance News: 2026 the year the FCA demands proof, not promises

Recently featured in Always Finance News TCC Group (TCC, Momenta and Recordsure), 2026 will see the Financial Conduct Authority place greater emphasis on evidence over intent, shifting to more targeted, data-led supervision while maintaining a pro-growth stance. Firms that can clearly demonstrate strong governance, fair customer outcomes and effective risk controls may benefit from lighter reporting, but scrutiny […]

Contact Centre Briefing: Pure protection in focus

TCC recently featured in Contact Centre Briefing, where TCC Group (TCC, Momenta and Recordsure) CEO Joe Norburn discussed the implications of the FCA Market Study into pure protection. Launched in 2024, the review signals increasing regulatory focus on fair value, transparency of commission structures and how customers access protection products, with early findings highlighting both improved claims outcomes and ongoing issues such […]

FCA brings Buy Now Pay Later under its regulation from July 2026

The FCA has confirmed the Buy Now Pay Later (BNPL) sector will now come under its regulation following a recent Government decision.   This will benefit BNPL borrowers with stronger protections from the 15th July 2026. BNPL firms are urged to register for temporary permissions between 1st May and 1st July 2026, after which they will have six months to apply for a full registration.   Like other FCA-regulated firms, BNPL providers will need to comply with the Consumer Duty to ensure consumers receive clear information about their payment agreements, proportionate affordability checks, support for customers […]

Building resilient governance at pace: Fast-growing digital-first banks

Scaling fast brings new expectations Challenger and digital banks have transformed the financial services landscape through innovation, speed and customer focus. But as these institutions scale, the challenge changes. Growth brings increased regulatory scrutiny, broader product sets and more complex operating models, all of which place greater pressure on governance and control frameworks.  The FCA and PRA expectations focused on risk management, conduct, financial crime and […]

75/25 Resourcing Model: A strategic necessity for financial services

In today’s rapidly evolving financial landscape, operational and compliance leaders are increasingly challenged to navigate ongoing regulatory changes while managing complex remediation projects, all whilst controlling costs and mitigating risks. Traditionally, firms have built large, permanent teams to address peak demands, but this approach is quickly becoming outdated, resulting in competitive disadvantages and strategic inflexibility.  Embracing strategic […]