What they needed
Momenta was required to initially supply 170 experienced contractor resources to support the bank’s response to high volumes of PPI Information & Data Subject Access Requests.
How we helped
Across a period of 6 years, Momenta deployed resources across multiple role functions, including Administration, Case Handling, Quality Assurance and Team & Operational Management
MI & Risk management expertise was also contracted to develop governance standards & procedures, and comprehensive reporting tools
Momenta resources led on the successful implementation of new automation software, offering project management & process design expertise
To maximise output & efficiency, Momenta deployed resources onto both day and night shift operations, as well as supporting a migration to remote working
The outcome
Momenta worked closely with the bank to build a strong working relationship, delivering high quality resource over a 6-year period
Our people were key to ensuring the bank responded to over 150k DSAR & IR requests
We reduced the handling time for IR requests by over 30%, whilst maintaining exemplary outcome assurance testing results