What’s the role? 

We are looking to connect with Internal Claims Assessors who will be responsible for managing a portfolio of claims (end-to-end). This role will require strong stakeholder engagement, ideal candidates must be comfortable in picking up the phone and providing updates and outcomes to key stakeholders, in relation to their claims. 

Responsibilities: 

• Manage a portfolio of claims.
• Provide support and advice to policyholders during the claims process.
• Examine claim forms, policies and endorsements, client instructions and other records to determine coverage.
• Investigate claims by conducting office-based analysis of physical damage details, interviewing claimants and comparing claim information with evidence.
• Set loss reserves and update when changes in circumstances become apparent.
• Prepare reports by collecting and summarising information required.
• Settle claims after determining the insurance carrier’s liability.

Essential skills & experience required:

• Exceptional customer service skills.
• High attention to detail, organised and highly skilled in prioritising.
• Excellent verbal and written communication skills.
• Previous experience in claims/general insurance environment (desirable).
• Thorough knowledge of insurance terminology, practices and conditions (desirable).

Next steps:

To express your interest in this opportunity, don’t delay; please click apply now.