Join Our Talent Pool – Future Opportunities in Motor Finance & Claims Remediation

We’re looking for proactive individuals to play a key role in our upcoming projects – supporting the investigation and resolution of customer complaints. Your work will help ensure customers receive fair outcomes and prompt resolutions, maintaining the trust and integrity at the heart of what we do. If you’re detail-oriented, customer-focused, and ready to make an impact, we’d love to hear from you. Roles are very much likely to be remote based.

Case Handler – Motor Finance 

Your day-to-day activities will include:

• Conduct a review of customer cases to obtain timeline of events which may involve pulling customer data from various systems.
• Liaise with customers and third parties as required.
• Resolve discrepancies and provide feedback to team.
• Reach a fair outcome for all parties, in line with FCA guidelines.
• Provide a clear audit trail and ensure process map is followed.

 What Knowledge, Skills & Experience We Need

•  Previous experience in Case Reviewing position.
• Previous Car Finance experience would be a distinct advantage.
• Able to work in a pressured environment and performing in line with KPI’s.
• Technical working knowledge of the complaint handling process
• Proactive attitude to resolve cases in a timely manner.
• Passion for customer service
• Excellent verbal and written communication
• Investigation and problem-solving skills.
• Excellent attention to detail
• Ability to identify customer and process improvements.
• Ability to attain and maintain specified quality and production targets.

Next steps:

To express your interest in this opportunity, don’t delay; please click Apply now