What’s the role? 

Our client is seeking experienced Case Handlers to join as part of a high-quality team working on a Car Finance project. You will be working in a results-orientated environment, where your core responsibility will be to review customer cases to ensure accurate and high-quality decision making.

Responsibilities: 

• Conduct a review of customer cases to obtain timeline of events which may involve pulling customer data from various systems.
• Liaise with customers and third parties via telephone and email.
• Resolve discrepancies and provide feedback to team.
• Reach a fair outcome for all parties, in line with FCA guidelines.
• Provide a clear audit trail and ensure process map is followed.

Essential skills & experience required:

• Previous experience in Case Reviewing position.
• Previous Car Finance and/or collections experience would be a distinct advantage.
• Experience of dealing with inbound/outbound customer calls
• Able to work in a pressured environment and performing in line with KPI’s.
• Technical working knowledge of the complaint handling process
• Proactive attitude to resolve cases in a timely manner.
• Passion for customer service
• Excellent verbal and written communication
• Investigation and problem-solving skills.
• Excellent attention to detail
• Ability to identify customer and process improvements.
• Ability to attain and maintain specified quality and production targets.

Next steps:

To express your interest in this opportunity, don’t delay; please click apply now.

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