Our client, a prominent provider of SaaS solutions to the UK Utilities sector, is looking for an experienced Customer Service Representative to join their vibrant team. The ideal candidate will have a strong background in handling both inbound and outbound calls, possess excellent attention to detail, and demonstrate proficiency in data entry and following established processes

Responsibilities

• Handle inbound, outbound calls/emails from customers with professionalism and courtesy.
• Provide accurate information regarding products and services.
• Analyse customer needs and recommend appropriate solutions.
• Maintain accurate records of customer interactions through data entry.
• Follow up on customer inquiries to ensure satisfaction.
• Adhere to company policies and procedures while maintaining confidentiality.

Requirements

• Proven experience in a customer services/call handling role, dealing with inbound &  outbound calls
• Proficient in data entry with excellent attention to detail.
• Strong communication skills in English.
• Ability to analyse customer needs effectively and provide suitable solutions.
• Excellent phone etiquette at all times and interpersonal skills.
• A positive attitude and a willingness to learn are essential for success in this role.