Join Our Talent Pool – Future Opportunities in Motor Finance & Claims Remediation

We’re looking for proactive individuals to play a key role in our upcoming projects – supporting the investigation and resolution of customer complaints. Your work will help ensure customers receive fair outcomes and prompt resolutions, maintaining the trust and integrity at the heart of what we do. If you’re detail-oriented, customer-focused, and ready to make an impact, we’d love to hear from you. Roles are very much likely to be remote based.

Customer Support Agent  – Motor Finance 

Responsibilities: 

• Supporting customers through proactive reviews and inbound call handling.
• Dealing with customer queries regarding case information.
• Recording complaints and escalating to Case Handlers.
• Writing bespoke letters to customers.
• Updating case information on systems.
• Processing payments and investigating exceptions when they occur.
• Dealing with adhoc case tasks as directed by the Quality Manager.

Essential skills & experience required:

• Previous call handling experience with the ability to confidently speak to customers, resolving both simple queries and complex requests.
• Experience within the financial services/motor finance and complaints handling.
• Excellent accuracy and attention to detail.
• Able to work in a fast-paced administrative environment.
• Previous letter writing experience with the ability to adapt letter templates.
• Proactive attitude to learn new tasks and suggest changes to processes.
• Good time management skills.

Next steps:

To express your interest in this opportunity, don’t delay; please click Apply now