What they needed
In the aftermath of the 2008 economic crisis, our client, a leading UK Bank, recognised the imperative to review and adjust its approach to risk management to help ensure that failings in the banking system could not reoccur, and to raise consumer confidence. Positioning the Audit function as the “last line of defence” for the business, the company set out to provide support for its team of 300 auditors and audit managers, to help them improve the way they manage relationships with their stakeholders.
How we helped
Based on its track record of successful project delivery with this client, Momenta was engaged to design and deliver an audit function upgrade programme that included workshops, a management conference, and individual and team coaching using psychometric instruments.
The programme focused on understanding the behavioural styles, both of the auditor and the stakeholder, allowing the audit teams to develop successful tactics for their interactions, landing tough messages and bringing about positive change in the business. The programme enabled individuals to work through real-life situations to develop tactics to bring about more positive outcomes. Momenta’s framework was also embedded in the methodology of the function so that the advanced principles of stakeholder management would be consistently applied throughout the audit process.
