What they needed
Momenta was approached to deploy resources across our client’s Corporate & Commercial FC Remediation operation. The programme initially required c. 30 contractors to support with Client Services & Outreach activities.
This quickly expanded to a requirement for 90+ experienced financial crime specialists in workstreams including Blocking & Exits, Line 1 Advisory, Risk, Specialist Query Resolution, Complaints and Quality Assurance.
How we helped
The primary focus for recruitment was on Customer Contact Agents, these were sourced within a 2-month period, identifying experienced KYC experience from Momenta’s resource pool
This moved onto the deployment of more specialist resource into strategic Project Management & BA positions, alongside key Financial Crime Advisory & SME roles
Momenta associates were also engaged to expand our client’s KYC Complaint Handling team, drawing on our wealth of experience within this area
Momenta maintained regular contact with all engagement managers during their programme’s lifecycles, identifying and addressing any training needs and performance issues
The outcome
All workstreams were scaled up in line with the intake plans set out by our client
Due to the quality of resources provided the initial ask expanded considerably, with Momenta placing upwards of 200 contractors in total across a 12-month period
A core team of Momenta associates was retained upon successful completion of the initial project, and several contractors were converted into employed roles with our client