What they needed
In conjunction with one of the big 4 professional services firms, Momenta was required to supply 1,100 experienced contractors to undertake case handling, quality checking and team leading roles within a pre-assembled project team.
Through the 5 years of our engagement on the project, we worked closely with the incumbent, operational project management team, initially the big 4 professional services firm and latterly the client’s managed service supplier.
With a backdrop of two location changes over the projects lifespan, and through numerous operational stages – typically driven by changes in case type or spikes in case flow – the Momenta team consistently met the clients stringent productivity and quality targets. The project finally closed after 61 months of successful operation.