Our client was completing a comprehensive proactive review of 54,000 pension scheme transfers, to identify possible non compliance and speed up the Bank’s communication with customers who might be at risk.
Momenta was engaged to contribute to a pilot programme that involved testing of all proposed operating procedures and the provision of operating teams.
Momenta deployed over 150 experienced resources across multiple roles to deliver the programme.
We developed processes, procedures and training material for the review, implementing several process efficiencies.
Our team provided expert technical support to advise on the scope and strategy for the programme.
We developed and deployed and effective workflow solution to ensure the operation could function effectively, and our client could report accurately on the progress of the programme.
At the completion of the project, all customers who suffered financial detriment received compensation in accordance with both the client’s values and the Regulator’s requirements.
The project was delivered on time and within budget, and described by our client as a ‘model remediation project’.
Over 54,000 pension transfers reviewed.
An Australasian casino group required an uplift in Risk and Compliance resourcing to address and manage an on-going and significant Regulatory compliance requirement.
A leading UK retail bank required urgent support in building training capability for a large-scale financial crime remediation project.
The client, a UK finance provider, needed complaints and collections agents to support their arrears team dealing with a backlog of complaints and increased call volumes.