Momenta were tasked to resource for roles at multiple levels for a large-scale Fee for No Service remediation project. Tranches of intakes of 20 people per week for several weeks were required by the client. The bank required the resource to be available at short notice with a strong priority focus on previous Banking, Case Assessment, and Remediation experience in addition to significant attention to detail as well as an investigative mindset in providing fair outcomes for the bank’s customers.

The client, a major retail bank, needed a team of experienced contact centre and collections agents to work with vulnerable customers who have gone into arrears. ​ Around 200 resources were needed in a short timescale to cope with the influx of additional demand placed on the client’s internal collections teams. ​

When our client decided to extend their case review programme, they recognised that there was a particular requirement for an experienced project manager to help plan and oversee the work. Given the finite scale of the task, an interim project manager represented the best and most cost- effective solution.

Our client was completing a comprehensive proactive review of 54,000 pension scheme transfers, to identify possible non compliance and speed up the Bank’s communication with customers who might be at risk.​

A strategic review of sales performance in one of its major divisions prompted this global power and engineering industry player to review the skills levels and commercial acumen of its sales people and provide them with a range of tools and techniques to improve performance and consistency across the team.

Momenta was appointed to undertake a sample case review of files containing UCIS holdings. We were also tasked with advising on the future redress policy and process for customers. Momenta deployed two experienced professionals: one to manage the project and the other as a subject matter expert.