If you are looking to get into the Banking industry with excellent career growth and opportunities, this could be the role for you.

About the role:

The roles are 12-month contract roles with the view to going permanent, working within a fast-paced environment, and managing complex calls, both inbound and outbound.

As a Collections or Hardship Officer, you will ensure that you work with customers to reduce account arrears and try to ensure credit losses are minimised by providing professional solution-driven collection activities while building and maintaining positive relationships with customers.

• Location: Full-time in the office (Melbourne CBD) for the 8-week training period and then will move to a Hybrid model.
• Rate: $43.71 p/h incl. Super
• Work Pattern: Full time – Monday to Friday – Working on a roster between 9am-5pm hours with 2 late shifts to 7pm per week.
• Start Dates: ASAP
• Duration: 12-month contract – View to go permanent at any time within the 12 months.

Duties:

• High-volume collection calls, assisting our client’s customers who are going through financial distress.
• Engage with customers proactively and empathetically through outbound and inbound calls.
• Negotiate and agree on repayment arrangement plans with clients or their representatives.

Skills & Experience required:

• A background in Collections/Complaints or Hardship positions will be highly desirable.
• Proven ability to understand and empathise with customers, ensuring their concerns are addressed with sensitivity and care.
• Experience with dealing with stressful or challenging situations
• Highly organised with the ability to work as a team player.
• Dedicated and reliable.
• Exceptional communication and listening skills.

To hear more about  these roles, please send your resume to resume@momentaresourcing.com.au or register online at – (momentagroup.com)