A leading UK retail bank required urgent support in building training capability for a large-scale financial crime remediation project.

The client, a UK finance provider, needed complaints and collections agents to support their arrears team dealing with a backlog of complaints and increased call volumes.

An Australian Big 4 Bank experienced an increased need to engage with clients needing support due to challenging personal financial circumstances.

We were asked to explore an offshore solution for a team of 50 full time skilled administrators who had to have excellent administrative skills and an eye for detail/ accuracy. ​

Following successful delivery of a periodic and event-driven review programmes for the bank’s Financial Crime BAU and Remediation functions, Momenta was approached to establish a managed-service programme to review a cohort of 6500 high-risk customer KYC files.

Following the successfully delivery of three other programmes of work, our client sought support from Momenta to resolve a cohort of 450 consumer complaints.​

A leading financial services client approached us with the requirement to place 400 associates across 2 Pensions and Annuities projects based outside of London. Both the high volume of the requirement and the location were challenges the client faced with filling these roles.

The client appointed Momenta to engage with the Bank’s customers and complete the remediation of over 200,000 cases within 12 weeks. The project required the development of a comprehensive end-to-end operating model.

A major Transaction Monitoring & CDD backlog and remediation program was required to be established at short notice. Momenta already had a small existing KYC/AML team in place working on a previous program of work.

Momenta was required to initially supply 170 experienced contractor resources to support the bank’s response to high volumes of PPI Information & Data Subject Access Requests.​