What’s the role?
We are looking for an experienced operation manager to oversee the running and delivery of a financial services collections project. The successful candidate will have at least 3 years operations experience within this area, specific experience of secured lending would be an advantage.
Responsibilities:
- Responsible for inspiring, developing, coaching and formally appraising Operations Managers to set performance standards
- Recognising achievements and managing individual and team performance.
- Alongside the day to day senior operational management of teams you will also be responsible for ensuring team are compliant with Policies, Standards and external regulation.
- You will be passionate about customer service and will be pivotal in driving the operations of the team in order to deliver fair customer outcomes.
Essential skills & experience required:
- 3+ years’ recent experience of Operational Management in a collections/customer calls environment within a financial services organisation.
- Extensive knowledge of industry risk and governance standards
- Proven experience of delivering performance improvements and efficiencies within a financial operation
- Ability to lead a team that can coach, lead and motivate others toward improved performance
- Proven experience of change management within large operations
- Ability to work in a fast-paced changing environment
- Experience of managing and implementing change
Next steps:
To express your interest in this opportunity, don’t delay; please click apply now.
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