What’s the role?
Our client is seeking an experienced Customer Support Agent to join as part of a high-quality team working on a Car Finance project. You will be working in a results-orientated environment, focusing on delivering good outcomes for customers.
Responsibilities:
- Supporting customers through proactive reviews and inbound call handling.
- Dealing with customer queries regarding case information.
- Recording complaints and escalating to Case Handlers.
- Writing bespoke letters to customers.
- Updating case information on systems.
- Processing payments and investigating exceptions when they occur.
- Dealing with adhoc case tasks as directed by the Quality Manager.
Essential skills & experience required:
- Previous call handling experience with the ability to confidently speak to customers, resolving both simple queries and complex requests.
- Excellent accuracy and attention to detail.
- Able to work in a fast-paced administrative environment.
- Previous letter writing experience with the ability to adapt letter templates.
- Proactive attitude to learn new tasks and suggest changes to processes.
- Good time management skills.
Next steps:
To express your interest in this opportunity, don’t delay; please click apply now.
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