Momenta was selected by the client as the exclusive supplier to provide operational support and oversight for a new project, handling enquiries and complaints from customers regarding Discretionary Commission Arrangements on Motor Finance agreements.​

The Bank’s Direct Channels division wanted to significantly reduce inbound customer call wait times across their Australian markets. To achieve this outcome would require the rapid implementation of a large-scale call handling team to work a 7 days/weekly shift pattern.

Momenta were tasked by an Australian bank to resource a team of 20 KYC/CDD Analysts as an on-going BAU group in order to review new and existing client details during mid 2020.

Momenta were tasked by a Big 4 bank to rapidly resource 15 Customer Service Officers to enable the Early Release of Superannuation for COVID-19 in mid-2020. The client originally intended to source a team of suitably qualified candidates from their existing employees, however, were unable to do so within the urgent and extremely compressed timeframe required.

Momenta were tasked by a Big 4 bank to resource 53 Analysts for an AML project in early 2020. The client requested a team of candidates with a comprehensive range of experience. Immediately before commencement of the project, a similar yet alternative internal project of a comparable size was urgently prioritised by the Bank.

Momenta were tasked by a Big 4 professional services firm to resource 20 Credit Analysts within 15 working days in 2020. The expectation was to fulfill these roles with high quality candidates who have strong credit background, and to ensure they could all commence across two intake dates, in two separate states. The client’s objective was to process and clear a substantial and specific backlog of credit applications which the bank was unable to process due to Covid-19 restrictions.

Momenta were tasked to resource for 20 Financial Crime Analysts within 5 working days for a client. This was the initial request from a new client and the expectation was to fulfil these roles quickly and to ensure that they could all commence on the same day to enable training.

To source, assess, interview and on-board associates within a 2.5-week timeframe from the initial resource request. The Bank had a skills shortage of compliance assurance analysts as well as gaps in their pre-vetting teams whose role was to conduct comprehensive checks across all the financial advisors within the Bank’s advice channels.

Momenta were tasked to resource for roles at multiple levels for a large-scale Fee for No Service remediation project. Tranches of intakes of 20 people per week for several weeks were required by the client. The bank required the resource to be available at short notice with a strong priority focus on previous Banking, Case Assessment, and Remediation experience in addition to significant attention to detail as well as an investigative mindset in providing fair outcomes for the bank’s customers.

The client, a major retail bank, needed a team of experienced contact centre and collections agents to work with vulnerable customers who have gone into arrears. ​ Around 200 resources were needed in a short timescale to cope with the influx of additional demand placed on the client’s internal collections teams. ​