Momenta were tasked by an Australian bank to resource a team of 20 KYC/CDD Analysts as an on-going BAU group in order to review new and existing client details during mid 2020.

Momenta were tasked by a Big 4 bank to rapidly resource 15 Customer Service Officers to enable the Early Release of Superannuation for COVID-19 in mid-2020. The client originally intended to source a team of suitably qualified candidates from their existing employees, however, were unable to do so within the urgent and extremely compressed timeframe required.

Momenta were tasked by a Big 4 bank to resource 53 Analysts for an AML project in early 2020. The client requested a team of candidates with a comprehensive range of experience. Immediately before commencement of the project, a similar yet alternative internal project of a comparable size was urgently prioritised by the Bank.

Momenta were tasked by a Big 4 professional services firm to resource 20 Credit Analysts within 15 working days in 2020. The expectation was to fulfill these roles with high quality candidates who have strong credit background, and to ensure they could all commence across two intake dates, in two separate states. The client’s objective was to process and clear a substantial and specific backlog of credit applications which the bank was unable to process due to Covid-19 restrictions.

Momenta were tasked to resource for 20 Financial Crime Analysts within 5 working days for a client in August 2017. This was the initial request from a new client and the expectation was to fulfill these roles quickly and to ensure that they could all commence on the same day to enable training.

The task was to source, assess, interview and on-board associates within a 2.5-week timeframe from the initial resource request.

Momenta were tasked to resource for 90 new roles at multiple levels for a large-scale Fee for No Service remediation project. Despite the project being secured at the start of the COVID-19 global pandemic, tranches of intakes of 20 people per week for several weeks were required by the client, and these commenced in April 2020.

The client needed a team of experienced contact centre and collections agents to work with vulnerable customers who had been financially impacted by the pandemic and went into arrears on credit cards and loan accounts as a result.

When our client decided to extend their case review programme, they recognised that there was a particular requirement for an experienced project manager to help plan and oversee the work. Given the finite scale of the task, an interim project manager represented the best and most cost- effective solution.

A comprehensive proactive review of 54,000 pension scheme transfers, to identify possible non compliance and speed up the Bank’s communication with customers who might be at risk. Momenta was engaged to contribute to a pilot programme that involved testing of all proposed operating procedures.